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We at Sakan.com value your privacy. This Policy explains what personal data we collect, how we use it, who we share it with, how we protect it, and how you can contact us. It applies to our website, apps, APIs, and any services that link to this Policy (collectively, the “Services”).
You must be at least 18 years old to use our Services.
Sakan.com is the controller of your personal data for the purposes described in this Policy.
We may collect the following categories of personal data:
Identification and contact information (e.g., name, email, phone number)
Account information (e.g., login credentials, saved searches, preferences)
Communications (e.g., enquiries, messages, support requests, feedback)
Property listing details you upload or provide, including descriptions, pricing, photos, floorplans, documents and location data.
Device and usage information (e.g., IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, approximate location derived from IP).
Cookies and similar technologies (see Section 8 below).
Identity verification or fraud prevention partners
Social media platforms (only information you make public or explicitly share)
Agents, developers, or other service providers you interact with through Sakan.com.
We process personal data only where we have a lawful basis and legitimate purpose, including:
To provide and operate our Services (enable search, create accounts, facilitate property enquiries, and connect users with agents or developers).
To communicate with you (e.g., service notifications, support, responses to enquiries).
To personalise and improve your experience on Sakan.com.
For marketing (e.g., sending updates or offers where permitted).
For security and fraud prevention (detect, prevent, and investigate misuse).
To comply with legal obligations and enforce agreements.
Sakan.com may use automated systems or algorithms to:
Recommend properties or related services based on your activity,
Detect fraudulent or suspicious activity,
Personalise parts of your experience on the platform.
These processes do not involve automated decisions that produce legal or similarly significant effects on you. You can contact us if you have any questions about how these features work.
5) Sharing Your Data
We may share personal data with:
Service providers (e.g., hosting, cloud storage, analytics, communications, payment processing, security, customer support) under contracts that protect your data.
Agents, developers, or partners when you interact with their listings or services.
Business transferees in the event of a merger, reorganisation, or acquisition.
Authorities when required by law or to protect rights, safety, and security.
Your data may be transferred to, stored, and processed outside your country (including outside the State of Kuwait). Where this happens, we apply appropriate safeguards consistent with Kuwait’s Personal Data Protection Law (Law No. 20 of 2021) and other applicable regulations.
We retain personal data for as long as reasonably necessary to:
provide our services,
comply with legal and regulatory obligations,
resolve disputes,
and protect our rights.
The length of time depends on the type of data and the purpose of processing.
Cookies may remain active for up to 24 months unless you delete them earlier.
We use cookies and similar technologies to:
keep you signed in and remember preferences,
analyse performance and usage,
personalise content and measure marketing effectiveness.
You can manage cookies through your browser settings. Some cookies are essential and blocking them may affect site functionality. We do not place personally identifiable information inside cookies.
If you have uploaded or are associated with a property listing on Sakan.com and would like it removed (for example, if it’s no longer available), you can contact us at support@sakan.com. We will review and action valid removal requests in line with our policies and legal obligations.
Our Services may contain links to third party websites, apps, or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Service emails (e.g., account, security, transactional) are essential and you generally cannot opt out of them.
Marketing emails are optional; you can unsubscribe at any time via the link in the email.
We may update this Policy from time to time to reflect changes in law, technology, or our practices. Any updates will be posted on this page with a new “Effective date.” For significant changes, we may notify you more directly.